What items can I return?
Items in new and unused condition in original packaging purchased on Twineliving.com can be returned for up to 30 days after you have received the item. Need more help? Reach out to [email protected].
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Returns
When can I return items?
30 days after you have received the item. Need more help? Reach out to [email protected].
What if I bought items at a different store?
Returns for items purchased outside of Twineliving.com must be initiated with the original vendor. Need more help? Reach out to [email protected].
What if I have a defective item?
If you receive a defective item, please reach out to customer service. We would like to hear your feedback no matter where you purchased your Twine Living product, and will do our best to resolve any issues with defective items. Need more help? Reach
How do I initiate a return?
You may initiate a return by emailing [email protected]; please give us 24 hours to respond M-F. IMPORTANT: Do not throw away your packing slip, it must be included in case of a return. Need more help? Reach out to [email protected].
Who is responsible for return shipping?
Customers pay return shipping for approved returns in new condition in original packaging. Need more help? Reach out to [email protected].
How long does it take to receive a refund?
Refunds take 3-5 business days to be deposited. All shipping costs are nonrefundable. Need more help? Reach out to [email protected].
What card does my refund go on?
We will issue a refund to your original payment method. Keep in mind that if you purchased using a gift card, refunds will go back on the gift card. Need more help? Reach out to [email protected].
How do I ship a package?
Need more help? Reach out to [email protected].
What is the return policy?
Refund & Return Policy. Need more help? Reach out to [email protected].